TERMS OF SERVICE & POLICIES
TERMS OF SERVICE
Payment is billed according to payment policy below.
If payment becomes more than 30 days late Speedy Scoop will turn your account over to collections.
The client understands our ability to provide the service can be dependent on weather conditions, high grass, unraked leaves on the ground which is your own responsibility and other unknown influences.
To make things easier for our clients we offer our Client Portal to manage your account. All of our clients save a card or bank account on file within our Client Portal after signing up.
SKIP A SCOOP
The client understands that if the client wants to SKIP a scoop day and have us come the week after, they will be charged for the skip day since there will be double the waste for us to clean up the following week.
You will receive notifications via text or email on the day of service when our technicians are on the way and after we have completed the scoop. If you have a gate, a picture of it closed/latched will be included in the Completed Text.
If your scoop day lands on a holiday then your clean up will be done either the day before or the day after. You will receive a courtesy text notifying you of the change.
We love dogs, but we will not enter a yard if the dog(s) are outside unattended by the owner. This is for our safety.
Waste is hauled away. If we miss anything in your yard, contact us right away and we will come back within the next business day!
If we can’t see it, we can’t scoop it! If your lawn is overgrown (tall grass) or covered in leaves/sticks we cannot ensure a full clean-up. If not maintained, there will be an additional $10 charge per scoop.
If there is waste underneath we will NOT crawl under. Please move the trampoline prior to our arrival to ensure that area can be cleaned.
If you have a gate we will ALWAYS make sure its locked after we leave. Please keep entry accessible to us without obstructions especially in winter time. We will not hop the fence.
If yard is inaccessible due to locked gate, an invoice will still be sent for the visit because there will be double the waste to scoop the following week.
Scooping will be affected due to the following:
*Heavy and Active snow
*Heat and Cold Advisory
If we can see it we can scoop it! During the winter months it is harder to see the smaller poop in the snow. Sometimes some waste cannot be removed due to frozen ground or soupy conditions. As soon as more snow melts and it becomes more visible it will be scooped!
In the case of severe weather, service will be skipped for that week. An invoice will still be sent for the missed day as we still have to pick up all of the waste that would have been scooped the prior week.
If temperatures get below 10 degrees or is actively snowing, a snow day may be called and you will be serviced on your next scheduled day.